FAQ's

How much does it cost?

When you first create an account, it is 100% FREE--no strings attached. To upgrade to a Pro Account, a credit purchase is required. These credits are used up every month based on how many employees you have. The cost of the credits depends on 1) how many employees you have and 2) how far in advance you want to pre-pay. Note: the more credits you purchase at once, the cheaper the per-credit cost. You can buy credits for as low as $2 each.

How do I upgrade to a Pro Account?

With a free account, you will have access to many features, but to access the full potential of FieldTrax™, you'll want to upgrade to a pro account. To do so, log in to the control panel and click the "upgrade to pro account" link in the setup wizard. Determine how many employees you need and how many months you want to pre-pay (remember, the more you purchase at once, the lower the per-credit cost). Then pay with a credit card and your credits will instantly be applied, giving you full access to the pro features.

How do I renew my Pro Account?

You will be reminded via email a month before your credits are used up. Simply follow the link within the email, or log in to the control panel and click on "purchase more credits". Confirm the employee count (or add more employees) and select how far in advance you want to pre-pay. Purchase the credits with a credit card and your credits will be instantly applied. Note: you can purchase credits at any time--no need to wait until they are almost used up.

What if an employee no longer works for me?

You are only charged for active employees. At any time, you may deactivate any employee and you will not be charged for them. At the same time, the employee information is kept for historical data purposes. If you need to re-activate an employee, contact customer support from within the control panel (by clicking the "re-activate employee" link on the employee summary page).

What are credits and how are they determined?

To maintain a Pro Account, you will need sufficient credits. After purchasing credits, FieldTrax™ automatically deducts one credit per employee per month. For example, for a total of three employees, your account would be deducted 3 credits every month. So if you have 36 credits, you have enough to last a year (36 credits / 3 credits per month = 12 months).

What happens if my credits are used up?

If you do not have sufficient credits, you may continue to use FieldTrax™, however, all Pro features will be disabled until credits are purchased.

How do I cancel my account?

Contact customer support to cancel your account. We will permanently delete it upon request. However, we recommend leaving the account open in the event that you want to retrieve historical data.

Is my data secure?

We take security very seriously. Your data is securely hosted and backed up, as well as continuously monitored around-the-clock. Additionally, no credit card information is stored on our servers.

Do I need to install any software?

No. FieldTrax™ is entirely web-based, giving you the convenience of being able to accept and manage appointments from anywhere in the world.

Can I block new customers from booking appointments?

Yes. We understand that some businesses will only want to allow trusted, existing customers to book appointments.

Can I block all online booking and just make appointments on my customers' behalf?

Yes. If you prefer, you can use FieldTrax™ simply as a job/customer/employee management tool.

Can I add my appointments to my own calendar application?

Yes. You can either add each job individually to calendars including Google Calendar, Yahoo! Calendar, Windows Live Calendar, MS Outlook, iCalendar, Sunbird, etc. Or you can subscribe to all of your jobs in MS Outlook, iCal, Sunbird and any other application that allows password-protected subscriptions. Note: your customers will also be able to add appointments to their preferred calendar with a single click.

Can I charge my customers/clients when booking an appointment?

At the moment, we do not offer the ability to accept credit cards. However, we are working to add that feature.

Will my customers be able to see my appointments?

No. Only you and your employees have access to the appointments in the password-protected control panel. The only thing that your customers see are available dates and times.